Frequently Asked Questions
Everything you need to know about Onda beauty and your orders.
Are Onda products cruelty-free and vegan?
Yes, all Onda products are 100% cruelty-free. We do not test on animals, and the majority of our range is vegan-friendly. Please check the specific product page for a full ingredient list.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for delivery within 1-2 business days.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are unsatisfied with your purchase for any reason, please contact our support team to initiate a return or exchange.
Can I track my shipment?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.
Do you offer international shipping?
Currently, Onda ships to the United States, Canada, and select European countries. Shipping rates and delivery times vary depending on the destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.